You may return item(s) in-store by visiting our premises at 118 Oliver Plunkett St., Cork.
You can return an item within 14 days of receipt of your order. All returned items must be unused and in their original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.
Any fault or damage caused in transit must be reported to us within 24 hours of delivery. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and return. Returns should be sent via ParcelConnect here https://www.parcelconnect.ie/return/
In the interest of safety and hygiene, mattress protectors, duvets, duvet covers, sheets, pillows, pillowcases and pillow protectors cannot be returned once the packaging has been opened or damaged, unless faulty.
On inspection, if we find that the goods have been handled beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods. Please contact us at sales@householdlinensie> for further information. We will be happy to help you in any way that we can.
Your right to cancel
The consumer rights regulations give you 14 days to change your mind. For more information on your rights as a consumer, please visit https://www.ccpc.ie/consumers/shopping/buying-online
You may download a copy of your consumer rights at https://www.ccpc.ie/consumers/wp-content/uploads/sites/2/2017/04/Your-rights-when-shopping.pdf